So verwenden Sie BAGTAG bei Austrian

Enjoy the easier way of travelling with Austrian airlines.

First register your BAGTAG in the BAGTAG app

First register your BAGTAG in the BAGTAG app. The BAGTAG app can be downloaded in both the Apple App Store and Google Play Store. Please make a note of your login details. You will need these later inside the Lufthansa app to set up your BAGTAG.

Check-in

Austrian Airlines is part of the Lufthansa group. When you would like to use a BAGTAG when flying with Austrian Airlines, you will have to check in your bag using the Lufthansa app.

To set up the BAGTAG for your journey, please use the Lufthansa app to check in for your flight and to obtain your mobile boarding pass as you would normally do.

Nachdem Sie für Ihren Flug eingecheckt haben, können Sie den BAGTAG innerhalb der Lufthansa-App auf zwei verschiedene Arten aktualisieren.

Option 1: creating a bag tag from your mobile boarding pass. Open your mobile boarding pass on your smartphone. In the boarding pass’s drop-down menu, which you can open via the symbol on the bottom right on an iPhone and the top right on an Android device, you will find the entry ‘Smart bag’.

Option 2: creating a bag tag from the main menu of the Lufthansa app. The entry ‘Smart bag’ is a sub-item of the menu item ‘Baggage’ in the Lufthansa app. The ‘Smart bag’ entry opens a list of the upcoming flights for which you have already checked in. You will find the menu item ‘Smart bag’ listed under each travel entry.

Regardless of the method, you will be directed to the preceding declaration concerning the carriage of dangerous goods. You have to acknowledge and confirm this declaration for legal reasons.

After confirmation, the choice of manufacturer for your ‘Smart bag’ will be displayed. Select BAGTAG.

BAGTAG login

Loggen Sie sich mit den Daten Ihres BAGTAG-Kontos ein, um Ihren BAGTAG einzurichten. Dies sind die Daten, die Sie eingegeben haben, als Sie den BAGTAG in der BAGTAG-App registriert haben.

After filling in your account credentials, please press the button on your BAGTAG and tap ‘Proceed’ on your screen to start the transfer. The BAGTAG will then be updated.

After updating your BAGTAG, the Lufthansa app shows you the essential information that should be found on the BAGTAG display. Please check and confirm that the display and the information match. If you notice any discrepancies, or if the transfer has not been successful, you can start a new transfer attempt after tapping on ‘Cancel’.

Sie erhalten eine Bestätigung über den Empfang in der Lufthansa-App, sobald Sie Ihr Gepäck am Flughafen abgegeben haben.

Drop off at the airport

Als BAGTAG-Nutzer kommen Sie bereits fertig vorbereitet am Flughafen an. Sie müssen Ihr Gepäck nur noch abgeben.

At the airport, BAGTAGs are accepted at self-service bag drop machines and at manned check-in counters as well.

Enjoy the rest of your journey!

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