How do we move the aviation industry forwards to a more touchless and less crowded way of traveling?

Due to the COVID-19 outbreak, the aviation industry is facing its most adverse demand shock ever. And the worst part? It will likely continue for some time. COVID-19 has brought the world economy to a grinding halt and with it the demand for air travel. This means we need to do what we do best as an industry: adapt.
 
Unfortunately, there is no silver bullet that makes the virus disappear from airports and restore customer confidence. Rather, a solution must be found from a few different sources.

The urgency is high. A solution needs to be decided and implemented now in order to facilitate the first phase of recovery in travel demand. By zooming in on the passenger journey, this document provides aviation decision-makers with tools to be ready for recovery. 
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