Enjoy the easier way of travelling with Austrian airlines.
Austrian Airlines is part of the Lufthansa group. When you would like to use a BAGTAG when flying with Austrian Airlines, you will have to check in your bag using the Lufthansa app.
To set up the BAGTAG for your journey, please use the Lufthansa app to check in for your flight and to obtain your mobile boarding pass as you would normally do.
After checking in for your flight, there are two ways to update your BAGTAG from within the Lufthansa app.
Option 1: creating a bag tag from your mobile boarding pass. Open your mobile boarding pass on your smartphone. In the boarding pass’s drop-down menu, which you can open via the symbol on the bottom right on an iPhone and the top right on an Android device, you will find the entry ‘Smart bag’.
Option 2: creating a bag tag from the main menu of the Lufthansa app. The entry ‘Smart bag’ is a sub-item of the menu item ‘Baggage’ in the Lufthansa app. The ‘Smart bag’ entry opens a list of the upcoming flights for which you have already checked in. You will find the menu item ‘Smart bag’ listed under each travel entry.
Regardless of the method, you will be directed to the preceding declaration concerning the carriage of dangerous goods. You have to acknowledge and confirm this declaration for legal reasons. After the confirmation, you are guided to the process of tagging your bag.
Start the process by filling in your e-mail address and click proceed. Your e-mail address is only used for sending a confirmation about your label.
Click ‘check-in’ to create your luggage tag. Check your label and activate your electronic bag tag.
After updating your BAGTAG, the Lufthansa app shows you the essential information that should be found on the BAGTAG display. Please check and confirm that the display and the information match. If you notice any discrepancies, or if the transfer has not been successful, you can start a new transfer attempt after tapping on ‘Cancel’.
You will receive the electronic baggage receipt in the Lufthansa app after you drop off your bag at the airport.
As a BAGTAG user, you arrive at the airport fully prepared. You only have to drop off your luggage.
At the airport, BAGTAGs are accepted at self-service bag drop machines and at manned check-in counters as well.
Enjoy the rest of your journey!
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