Important update: technical difficulties

Some BAGTAG users have had trouble updating their BAGTAG through the KLM application. Unfortunately, KLM is experiencing some technical issues and this means that some BAGTAG updates aren’t running correctly. Of course, we are doing everything we can to assist KLM in finding a solution and please let us know in case you run into any problems.

First register your BAGTAG in the BAGTAG app

The BAGTAG app can be downloaded in both the Apple App Store and Google Play Store. Please make a note of your login details. You will need these later inside the KLM app to set up your BAGTAG.

To provide passengers with the best possible check-in and boarding experience, you are encouraged to upload your passport details in the Flying Blue portal of the KLM website. By doing this, you will be checked as little as possible during the entire check-in and boarding process.

Check-in

To set up the BAGTAG for your journey, please use the KLM app to check-in for your flight as you would normally do by pressing the “check-in is open” button.

After having checked in for your flight through the KLM app, you can now update your BAGTAG. Please press the ‘More about my flight’ button located in the ‘my trips’ section of the KLM app. On the screen that appears, select the ‘update BAGTAG’ option.

BAGTAG login

To set up your BAGTAG, you have to login using the account credentials of your BAGTAG account. You obtained these credentials when registering your BAGTAG in the BAGTAG app. First, click on the “connect BAGTAG account” button. Next, the KLM app will ask you to fill in your BAGTAG account credentials. See the image below.

After filling in your account credentials, the KLM app will ask you to press the button on your BAGTAG once, after which it will update your BAGTAG. After the BAGTAG has been updated, you are ready to go. Enjoy your flight!

Drop off at the airport

As a BAGTAG user, you arrive at the airport fully prepared. You only have to drop off your luggage. At Amsterdam Airport Schiphol, as a non-priority passenger, you will be directed to the shortest self-service bag drop.

As a priority passenger, you can drop your luggage at the SkyPriority check-in area at Schiphol. On all other stations, BAGTAGs are accepted at self-service bag drop machines and at manned check-in counters as well.

Exceptions

Germany

Dresden, Hamburg

Switzerland

Zürich

Great Britain

Bristol, Cardiff, Durham Tees, Humberside, Leeds Bradford

Italy

Catania

Northern Ireland

George Best Belfast City

Austria

Graz

Poland

Gdánsk

Russia

Pulkovo

Spain

Málaga

Sweden

Vaxjo

Brazil

Fortaleza, São Paulo, Rio de Janeiro

Costa Rica

Liberia

Ghana

Accra

Nigeria

Lagos

Portugal

Lisbon, Porto

Thailand

Bangkok

Turkey

Instanboel

Singapore

Changi Airport

South Africa

Cape Town, Johannesburg

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