How to use BAGTAG with KLM

KLM Royal Dutch Airlines logo

*Please note that you are only able to use the BAGTAG on bookings with a single passenger. KLM and BAGTAG are working hard on making the BAGTAG functionalities available to all users in the short-term.

KLM offers its passengers the option to use BAGTAG’s electronic bag tag. The device is designed to replace traditional paper luggage tags and it features an electronic display that can be set up using a Bluetooth connection.

The BAGTAG is a permanent solution that can be used again and again. There is no longer a need to obtain a luggage tag at the airport that is made of wasteful thermal paper. Besides, you as a passenger are given full control over the baggage check-in process. You can arrive at the airport fully prepared and simply drop off your luggage. At airports with a two-step self-service bag drop, you can even skip the queues at the check-in kiosk.

Step 1 - Before your first flight with a BAGTAG

First register your BAGTAG in the BAGTAG app. The BAGTAG app can be downloaded in both the Apple App Store and Google Play Store. Please make a note of your login details. You will need these later inside the KLM app to setup your BAGTAG.

To provide passengers with the best possible check-in and boarding experience, you are encouraged to upload your passport details in the Flying Blue portal of the KLM website. By doing this, you will be checked as little as possible during the entire check-in and boarding process. 

Step 2 - Check-in

To setup the BAGTAG for your journey, please use the KLM app to check in for your flight as you would normally do by pressing the “check-in is open” button.

KLM app: check-in

After having checked in for your flight through the KLM app, you can now update your BAGTAG. Please press the ‘More about my flight’ button located in the ‘my trips’ section of the KLM app. In the screen that appears, select the ‘update BAGTAG’ option.

KLM app 'Upcoming Trips' screen

Step 3 - BAGTAG Login

To set up your BAGTAG, you have to login using the account credentials of your BAGTAG account. You obtained these credentials when registering your BAGTAG in the BAGTAG app.

 

How to use BAGTAG with KLM

 

First, click on the “connect BAGTAG account” button. Next, the KLM app will ask you to fill in your BAGTAG account credentials. See the image below.

 

KLM app: BAGTAG login

 

After filling in your account credentials, the KLM app will ask you to press the button on your BAGTAG once, after which it will update your BAGTAG. After the BAGTAG has been updated, you are ready to go. Enjoy your flight!

 

KLM app: update BAGTAG by pressing the button

Step 4 - At the airport

As a BAGTAG user, you arrive at the airport fully prepared. You only have to drop off your luggage. At Amsterdam Airport Schiphol, as a non-priority passenger, you will be directed to the shortest self-service bag drop. As a priority passenger, you can drop your luggage at the SkyPriority check-in area at Schiphol.

On all other stations, BAGTAGs are accepted at self-service bag drop machines and at manned check-in counters as well.

You can use your BAGTAG on most KLM destinations, but there are a few exceptions based on the departure location. Because of local or national airport and government regulations, BAGTAGs are not accepted on flights departing from the following airports:
 
Germany: Dresden, Hamburg
Switzerland: Zürich
Great Britain: Bristol, Cardiff, Durham Tees, Humberside, Leeds Bradford
Italy: Catania
Northern-Ireland: George Best Belfast City
Austria: Graz
Poland: Gdánsk
Russia: Pulkovo
Spain: Málaga
Sweden: Vaxjo
Brazil: Fortaleza, São Paulo, Rio de Janeiro
Costa Rica: Liberia
Ghana: Accra
Nigeria: Lagos
Portugal: Lisbon, Porto
Thailand: Bangkok
Turkey: Istanbul
Singapore: Changi Airport
South Africa: Cape Town, Johannesburg

Although 136 out of 164 stations are eligible for EBTs already, KLM and BAGTAG are working hard on making all destinations available to BAGTAG users in the short-term.

FAQs

 

Do you have any other questions? Please visit BAGTAG’s support page to find the answers to frequently asked questions. Do you have any KLM specific questions? Please contact KLM’s customer support.

Good to know: the lithium content of the BAGTAG battery is well below the threshold for carriage on board a plane. 

 

We're here to help

Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.