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Frequently Asked Questions
Using your BAGTAG
There are three different methods to securely attach the BAGTAG to your luggage. These three methods are demonstrated in the videos at the top of the support page.
The luggage label is transferred to the BAGTAG from within the airline’s mobile app. This option is available after check-in. BAGTAG only works with connected airlines. For more information on how to update the tag, please check your airline’s website.
Baggage information can be transferred to your BAGTAG from within your airline’s app. Depending on your airline this can be done as from 23 hours prior to your flight. Please note, that this may vary by airline.
Your luggage will be weighed at the bag drop. If it turns out to be too heavy, you can follow your airline’s instructions.
Any mobile phone running on Android 4.4 or higher, or iPhone running on iOS 8.4.1 or higher. Currently, you can only use BAGTAG within Lufthansa’s iOS and Android app.
By pressing the button on your BAGTAG three consecutive times, your flight information will disappear and a default screen will come up. By pressing it three consecutive times again, your flight information will reappear.
An Android phone with Android 4.4 or higher, or an iPhone with iOS 8.4.1 or higher, a functioning and activated Bluetooth connection and a working internet connection. A ticket with a supported airline and the airline’s mobile app installed.
Please download the BAGTAG app, available in Google Play Store and Apple App store, and follow the steps in the app. Please make sure your Bluetooth and internet are functioning properly.
The BAGTAG can be fixed to a standard luggage strap with a maximum width of 5 cm (2 inch). It is advisable to use a strap with a TSA approved lock.
To use the BAGTAG with multiple bags, it must be attached using a luggage strap as described in the manual.
Airline and airport eligibility
Normally this is possible, but it depends on the airline. When in doubt, consult your airline.
You can also check in your bag with BAGTAG at a staff-operated check-in desk.
The BAGTAG can be used on flights with our connected airlines. For an overview of connected airlines keep updated through our website. Please consult your airline to see if there are any route exceptions.
BAGTAG can be used on flights with connected airlines. For any airport exceptions, consult your airline.
Android phones use varying Bluetooth protocols. With some phones you have to clear your “Bluetooth memory” before connecting to your BAGTAG. Doing this generally involves the following steps: go to Settings > Apps, reveal System Apps and search for Bluetooth share (this can be named differently depending on model and brand). In the Bluetooth share information, tap storage, select the ‘clear data’ option and reboot your phone. Please note that this will disconnect your phone from other devices. If following the above steps did not work, please contact us through the contact button above.
Please check if your internet connection is working fine and Bluetooth is switched on. If both are functioning properly try restarting the app. If this does not work and if you are on Android, go to Settings > Apps, reveal System Apps and search for Bluetooth share (this can be named differently depending on model and brand). In the Bluetooth share information, tap storage, select the ‘clear data’ option and reboot your phone. Please note that this will disconnect your phone from other devices. If the above steps did not work and you airline has not communicated known issues, please contact us through the support page.
Please contact support and inform us about your decision within 14 days of your purchase. You will then receive instructions on the return process.
That depends on the country you want to have your purchase delivered in. When you are located in the EU you do not have to pay for duties and VAT is included in the price. When you are outside of the EU, duty and tax regulation differ.
How to attach the BAGTAG to your suitcase
Flexible Solution: BAGTAG Belt
In case you prefer to use your BAGTAG on multiple suitcases, we suggest you opt for the flexible solution. The flexible solution entails attaching the BAGTAG to a belt.
Soft Shell Luggage
When you would like to attach the BAGTAG to a soft shell bag, we advise you to screw the device to your luggage using the screws that are included in the package.
Hard Shell Luggage
When you would like to attach the BAGTAG to a hard shell bag, we advise you to stick the device to the piece of luggage using the VBH tape attached to the device. Please note: stick the BAGTAG on the long side of your luggage only!
How to use your BAGTAG
Want to take off with your BAGTAG device? See the user manual attached below to learn how to do it.