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Frequently Asked Questions

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Using your BAGTAG

How do I attach the BAGTAG to my suitcase?

There are three different methods to securely attach the BAGTAG to your luggage. These three methods are demonstrated in the videos at the top of the support page.

How do I transfer my flight information to my BAGTAG?

The luggage label is transferred to the BAGTAG from within the airline’s mobile app. This option is available after check-in. BAGTAG only works with connected airlines. For more information on how to update the tag, please check your airline’s website.

When can I update my BAGTAG?

Baggage information can be transferred to your BAGTAG from within your airline’s app. Depending on your airline this can be done as from 23 hours prior to your flight. Please note, that this may vary by airline.

How will my suitcase be weighed?

Your luggage will be weighed at the bag drop. If it turns out to be too heavy, you can follow your airline’s instructions.

Which mobile phones can be used to operate the BAGTAG?

Any mobile phone running on Android 4.4 or higher, or iPhone running on iOS 8.4.1 or higher. Currently, you can only use BAGTAG within Lufthansa’s iOS and Android app.

Can I share the BAGTAG with others?

Yes this is possible. Using the BAGTAG app, a BAGTAG can be removed from your account, allowing it to be added to another account. Alternatively, the BAGTAG account credentials can be shared.

How can I remove my flight information from my BAGTAG when not travelling?

By pressing the button on your BAGTAG three consecutive times, your flight information will disappear and a default screen will come up. By pressing it three consecutive times again, your flight information will reappear.

What is required to use your BAGTAG?

An Android phone with Android 4.4 or higher, or an iPhone with iOS 8.4.1 or higher, a functioning and activated Bluetooth connection and a working internet connection. A ticket with a supported airline and the airline’s mobile app installed.

How do I activate my BAGTAG?

Please download the BAGTAG app, available in Google Play Store and Apple App store, and follow the steps in the app. Please make sure your Bluetooth and internet are functioning properly.

What belt do I have to use in case I want to attach my BAGTAG with a belt?

The BAGTAG can be fixed to a standard luggage strap with a maximum width of 5 cm (2 inch). It is advisable to use a strap with a TSA approved lock.

Can I use the same BAGTAG on multiple bags?

To use the BAGTAG with multiple bags, it must be attached using a luggage strap as described in the manual.

Airline and airport eligibility

Can I use my BAGTAG on code sharing flights?

Normally this is possible, but it depends on the airline. When in doubt, consult your airline.

What should I do when there is no self-service bag drop available at the airport?

You can also check in your bag with BAGTAG at a staff-operated check-in desk.

Which airlines support the BAGTAG?

The BAGTAG can be used on flights with our connected airlines. For an overview of connected airlines keep updated through our website. Please consult your airline to see if there are any route exceptions.

Can I use my BAGTAG at any airport?

BAGTAG can be used on flights with connected airlines. For any airport exceptions, consult your airline.

Troubeshooting

On my Android phone I keep getting error messages when trying to connect to my BAGTAG. How can this be solved?

Android phones use varying Bluetooth protocols. With some phones you have to clear your “Bluetooth memory” before connecting to your BAGTAG. Doing this generally involves the following steps: go to Settings > Apps, reveal System Apps and search for Bluetooth share (this can be named differently depending on model and brand). In the Bluetooth share information, tap storage, select the ‘clear data’ option and reboot your phone. Please note that this will disconnect your phone from other devices. If following the above steps did not work, please contact us through the contact button above.

My BAGTAG will not update after following all steps in the airline Android app. What should I do?

Please check if your internet connection is working fine and Bluetooth is switched on. If both are functioning properly try restarting the app. If this does not work and if you are on Android, go to Settings > Apps, reveal System Apps and search for Bluetooth share (this can be named differently depending on model and brand). In the Bluetooth share information, tap storage, select the ‘clear data’ option and reboot your phone. Please note that this will disconnect your phone from other devices. If the above steps did not work and you airline has not communicated known issues, please contact us through the support page.

Other questions

How do I return a purchase made in your webshop?

Please contact support and inform us about your decision within 14 days of your purchase. You will then receive instructions on the return process.

Do I have to pay duties and taxes when buying the BAGTAG?

That depends on the country you want to have your purchase delivered in. When you are located in the EU you do not have to pay for duties and VAT is included in the price. When you are outside of the EU, duty and tax regulation differ.

How to attach the BAGTAG to your suitcase

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Flexible Solution: BAGTAG Belt

In case you prefer to use your BAGTAG on multiple suitcases, we suggest you opt for the flexible solution. The flexible solution entails attaching the BAGTAG to a belt.

BAGTAG flexible attachment method for any type of suitcase
BAGTAG attachment method for hard shell suitcases

Soft Shell Luggage

When you would like to attach the BAGTAG to a soft shell bag, we advise you to screw the device to your luggage using the screws that are included in the package.

Hard Shell Luggage

When you would like to attach the BAGTAG to a hard shell bag, we advise you to stick the device to the piece of luggage using the VBH tape attached to the device. Please note: stick the BAGTAG on the long side of your luggage only!

BAGTAG attachment method for soft shell suitcases

How to use your BAGTAG

Want to take off with your  BAGTAG device? See the user manual attached below to learn how to do it.

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Couldn’t find the answer to your question in the FAQ section? Contact our customer support using the form below.

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