Check in baggage with SWISS
Due to an update in the Lufthansa app, you need to check in baggage through the BAGTAG app. This is a temporary situation, and we will let you know when matters change with regard to using BAGTAG with airlines of the Lufthansa Group.
Haven’t got the BAGTAG app yet? Download it now from the App store and Google Play store.
If you haven’t used the BAGTAG app before, please create an account in the BAGTAG app.
Next, add your BAGTAG device(s) to your account. Navigate to the device tab with the suitcase icon and select the ‘Add device’ option. Follow the instructions to add BAGTAGs to your account.
First, use the airline app or website to check in for your flight. Then open the BAGTAG app.
Starting a journey for the first time? After registering in the app, click the “select your airline” button on the app homepage.
Have you already used the BAGTAG app for a journey? Click the ‘+’ sign in the upper right-hand corner of the journeys tab, which opens by clicking on the airplane.
Find your booking by selecting SWISS Airlines from the list of airlines. Enter your booking information to start the baggage check-in process.
Your booking reference is a series of six letters and numbers and can be found in your airline booking confirmation email.
A journey is created and you can proceed to check in baggage for your flight.
You will be directed to the preceding declaration concerning the carriage of dangerous goods. You have to acknowledge and confirm this declaration for legal reasons. After the confirmation, you are guided through the process of tagging your bag.
Check in your baggage and receive the baggage tag in the app. If the information is somehow incorrect, you can always restart the process.
The label is now ready to be transferred to your BAGTAG. Follow the instructions in the app to do so.
Please note that baggage check-in is only available from 23h before departure.
All you have to do at the airport is to drop off your baggage. BAGTAGs are accepted at both self-service bag drop machines and manned check-in desks.
At a number of airports, you can use Lufthansa’s fast lane + fast bag drop machines to drop off your baggage very quickly. Fast bag drop machines can be found at Frankfurt, Munich & Berlin airports.
If you haven’t used the BAGTAG app before, please create an account in the BAGTAG app.
Then, add a BAGTAG device to your account. Navigate to the device tab (suitcase icon) and select the ‘Add device’ option. Follow the instructions to add the BAGTAG to your account.
First, use the airline app or website to check in for your flight. Then open the BAGTAG app.
Have you already used the BAGTAG app for a journey? Click the ‘+’ sign in the upper right-hand corner of the airline section.
Starting a journey for the first time? After registering in the app, click the “select your airline” button on the app homepage.
Next, fill in your booking information to find your flight and to create your journey.
Begin the process by finding your booking. Select Lufthansa from the list of airlines and enter your booking information.
Please note that baggage check-in is only available from 23h before departure.
Regardless of the method, you will be directed to the preceding declaration concerning the carriage of dangerous goods. You have to acknowledge and confirm this declaration for legal reasons. After the confirmation, you are guided to the process of tagging your bag.
Check in your bag and receive the electronic label in the app. If the information is incorrect, start the process again.
The electronic label is now ready to be transferred to your BAGTAG. Follow the instructions in the app to do so.
Please note that baggage check-in is only available from 23h before departure.
All you have to do is drop off your baggage. BAGTAGs are accepted at both self-service bag drop machines and manned check-in desks.
At a number of airports, you can use Lufthansa’s Fast Lane + Fast Bag Drop machines to drop off your baggage very quickly. Fast Bag Drop machines can be found at Frankfurt, Munich & Berlin airports.
Please fill in your details and we will contact you.
