Important update KLM: technical difficulties

KLM is experiencing some technical issues and this means that some BAGTAG updates aren’t running correctly. Of course, we are doing everything we can to assist KLM in finding a solution and please let us know in case you run into any problems.

Register in the BAGTAG app

The entire check-in & labelling process is done through the BAGTAG app, which can be downloaded in both the Apple App Store and Google Play Store.

Check-in with KLM

To set up the BAGTAG for a journey, first check in for your flight. Please follow the instructions in the BAGTAG app. 

The luggage label is transferred from the app to the electronic bag tag, and the flight information appears on the e-paper display.

Drop off & enjoy your journey

As a BAGTAG user, you arrive at the airport fully prepared. You only have to drop off your luggage. At Amsterdam Airport Schiphol, as a non-priority passenger, you will be directed to the shortest self-service bag drop.

As a priority passenger, you can drop your luggage at the SkyPriority check-in area at Schiphol. On all other stations, BAGTAGs are accepted at self-service bag drop machines and at manned check-in counters as well.

Airport exceptions

Barbados

Bridgetown

Brazil

Fortaleza

Croatia

Dubrovnik, Split 

Ghana

Accra

Ireland

Cork, George Best Belfast City

Italy

Catania

Liberia

Liberia Guanacaste

Poland

Gdánsk, Poznan, Wroclaw

Spain

Alicante

Sweden

Vaxjo

Trinidad

Port of Spain

United Kingdom

Bristol, Durham Tees, Humberside, Leeds Bradford, Southampton

United States

Las Vegas

Wales

Cardiff

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